WeWork Security Assistance

Locked out or have an urgent matter to report? Please follow the below steps to get in touch with our security team.

How-to guide:

Step 1

Download the WeWork App

Don’t have the app? Create an account online or click here to download the WeWork app to get started.

Step 2

Go to the Account Tab

The account tab can be found on the far right of the bottom screen menu.

Step 3

Click Building Guide

Once you click into Building Guide, click into the Building Information tab and call the emergency hotline listed in the In Case of Emergencysection.

On a desktop? Simply log into the Member Network and find the emergency section on the right of your homescreen.

To protect your privacy and maintain security, we may ask you to provide certain information to verify your identity before responding to certain requests. 

With your consent, we may send you a one-time-only text to the mobile number associated with your membership account for purposes of verifying your identity. By consenting to receive a text, you confirm that you are authorised to use the mobile number associated with your account and acknowledge that standard message and data rates may apply. 

Please note that if you do not have a mobile number associated with your membership account, we will not be able to send you a text to verify your identity.