WeWork All Access FAQs

WeWork All Access provides more flexibility from WeWork’s Dedicated Space offerings by allowing you to book a desk in a shared workspace at hundreds of locations worldwide, while WeWork’s Dedicated Space products offer private desks or office spaces at the same location with a monthly or annual membership. With WeWork All Access, members get one workspace booking per day, subject to availability, and five (5) monthly credits to apply toward meeting room and private office bookings in select locations. The WeWork All Access membership also comes with a monthly printing allotment, wifi, unlimited coffee and tea during business hours, and other professional amenities.

If you are interested in dedicated space for you or your team, view our other workspace solutions here.

You’re able to book any available workspace through the WeWork app and member web portal at locations worldwide, subject to availability.

Five (5) credits are included with each WeWork All Access membership. Credits refresh on the first of every month; five per month will be allocated per membership to go towards booking meeting rooms and/or private office bookings. If you need more than the allotted five credits a month, you can simply use as many as you need and the overages will be charged with your invoice at the beginning of the next month.  Unused credits will not roll over into the next month. Learn more about overage charges here.

Mail and package is an optional add-on for our WeWork All Access monthly membership available in Australia, Canada, Indonesia, Malaysia, Philippines, Singapore, South Africa, Thailand, US & Vietnam. Terms apply.*

You have access to designated seating in our shared workspaces. Seats are subject to availability and booking.

You can book WeWork space Mon-Fri during business hours of each location. Select locations offer 24/7 access.

Select locations offer 24/7 access, allowing you to reserve a spot in our shared workspace on weekends. Some locations also offer meeting rooms on weekends. Note that certain amenities are only offered during business hours.

Once you have picked up and activated your keycard, your WeWork All Access membership allows you to book a workspace on holidays.

Note that certain amenities are only offered during business hours & only select locations offer 24/7 access.

Keycard access will be activated once the workspace is reserved and at least 30 minutes prior to your reservation start time. You have access to designated seating in a shared workspace that offers ample space, work surfaces, and access to power. Seats are subject to availability and booking.

IMPORTANT: For your first booking, make sure to book any non-holiday weekday, between 9am-5pm, to pick up your keycard and receive a warm welcome from our community team.

Your WeWork All Access membership comes with 1 workspace booking per day included. If you need to work out of multiple locations, you can! Additional workspace bookings at other buildings will be charged 1 credit per additional booking in a single day.

To sign up for a WeWork All Access membership, email us at on-demand-support@wework.com. Please allow up to three business days for response.

To opt out of the automatic renewal and end your membership, you can do so in the WeWork app or website by clicking “Account”, then “Support”, then “Membership”, and submit a request to cancel. You can also terminate your membership through the WeWork Account Central admin portal via accounts.wework.com. Click “Manage Membership” along the left sidebar, click the three dots on the right of the Contract listed, and finally select “Cancel Membership” followed by the cancellation prompts.

You must provide us with at least five (5) days notice prior to the last day of a calendar month. Such termination will be effective on the last day of such calendar month. You can also contact us at help@wework.com. You may also cancel as otherwise stipulated in accordance with the terms you accepted upon signing up.

To start using your WeWork All Access membership, book a workspace through the WeWork app or member web portal.
IMPORTANT: For your first booking, make sure to book any non-holiday weekday, between 9am-5pm, to pick up your keycard and receive a warm welcome from our community team.
On the date of your booking, go to the WeWork location where you made your booking and visit the Community Desk to pick up and activate your keycard. Our community teams can answer any questions and direct you to the common area to settle in.

To book a workspace, open the WeWork app (available for iOS or Android) or visit members.wework.com. Choose the location that works best for you. Once you book a workspace via the app, your keycard will automatically be activated to give you access to your chosen workspace location on the day of your booking. Note that workspace bookings are required for each visit. As a reminder, for your first booking, make sure to book any non-holiday weekday, between 9am-5pm, to pick up your keycard and receive a warm welcome from our community team.

To book a meeting room, open the WeWork app or visit the member web portal. Choose the location that works best for you. Select the window of time you would like to reserve the room for—applicable credits will be shown and deducted from your account.  If you need more than the allotted 5 credits a month, you can simply use as many as you need and the overages will be charged with your invoice at the beginning of the next month. Once you book a room via the app, your keycard will automatically be activated 30 minutes before and after your booking to give you access to your chosen location.

Yes. In order for your keycard to work and for you to access a WeWork location, you must reserve either a desk or meeting room at least one (1) hour before you plan on coming.

Visit the Community bar floor indicated in your confirmation email. If you have any trouble finding a place to sit, the Community team can direct you.

WeWork All Access members are not permitted to have guests, other than in connection with meeting room bookings. If a WeWork All Access member has booked a meeting room, guests may be registered and given access only to the booked meeting room. The number of guests is limited to the number of people permitted in the booked meeting room (including the person who booked). The guests will be permitted to access the WeWork location booked only during such booking period.

You can register a guest after reserving a meeting room. You can register guests from the WeWork app, by selecting the “Upcoming” tab designated with a clock icon, followed by selecting “+ Add Guest” to input their information. You can also do this on the member portal under “Register Guests.” They will be able to check-in once they get to the building and you will be notified when they arrive so you can greet your guest.

You can manage your company’s account through Account Central. You can access Account Central via the member portal. When you are in the member portal you will see a colored circle in the right hand corner. Click on that circle and select “Go to Account Central” from the dropdown.

In order to see your company’s booking history, you will need to go to the “Overview” tab in Account Central. Once you are in the Overview tab you will see the “Current Credit Usage” section. From there, you can click on “See Booking History” which will lead you to the page where you can find your team’s usage.

You can add and remove members on Account Central portal under the “Team” tab. If you’re looking to add members in bulk, you can do so on the same tab by following the steps outlined on this link.

You and your WeWork All Access Members’ Accounts created on the WeWork Member Network are specific to you and your WeWork All Access Members. Neither you nor your WeWork All Access Members can reveal your Account password or transfer your keycard or other access device or credentials to anyone else or let anyone use your Account, even if such other individual is associated with your company.

You can update your payment settings in Account Central. Go to the “Billing” tab and review the “Payment Settings” section.

You can assign an accounts Admin or Billing member by going to the “Team” section under the “Employees” tab. Once you are in the “Team” section, you can click on the member’s name and on the right hand side, an option for “Edit Role” will appear. From there you can either assign an Admin or Billing Member and hit “Save”.
The admin role gives the member permission to have all access to all features within Account Central.
The Billing role gives the member permission to view all financial information including updating payment method and viewing invoices.

You can view invoices on the “Billing” tab on Account Central portal. Only Primary Members, Admins, and Billing Contacts can access this page. If you need to raise any billing concerns, please submit a support request through our support form.  

Benefits include:

• A single business mailing address for your company
• Mail and package receipt
• Package delivery notifications

Each recipient must select a single mailing address for mail and package receipt.

Email mailandpackage@wework.com to learn more and add mail and package to your WeWork All Access monthly membership.