When you live and breathe your startup, the world becomes a textbook of sorts. Suddenly, you watch how well the barista at your coffee shop handles a bungled order. Did the customer come away happy? A last-minute flight cancellation disrupts your travel plans. Annoyed? Sure, but you also puzzle out five ways the airline could […]

Nobody stands in front of the Mona Lisa or the Venus de Milo and says, “Wow. The Louvre really makes some amazing art.” We applaud the artists themselves. Yet, this principle hasn’t always translated to the business world, where big companies tend to get the credit for the creativity and drive of the individuals they […]