Certificate of Insurance (COI) FAQs

What is a Certificate of Insurance?

A certificate of insurance (COI) is a document your insurance company or insurance broker can provide to you that serves as proof that you have an active insurance policy.  It provides key details about the policy to a third-party, such as the name of the policyholder, the start and end date of the policy, the type of coverages and limits, and any additional endorsements.

While the formats of COIs can vary, most COIs in the US follow the standard Acord format (Acord 25).

What type of insurance do I need to provide a COI for?

Commercial general liability insurance coverage.

What limits are required by WeWork?

WeWork’s standard US Membership Agreement requires you to maintain coverage amounts appropriate for your company and type of business. Consult an insurance professional for a recommended coverage amount for your company.

How do I get a Certificate of Insurance?

You can request a COI from your insurance provider’s web portal or directly via their customer service team. These are common requests so look for details from your insurance provider on how to obtain your certificate.

What should I do before I submit my COI?

Once you have your Certificate of Insurance, verify a couple key data points before you submit it for verification to the WeWork Move Manager portal. This will help minimize any issues that may prolong the verification process.

  • Is the Insured name correct?  This should be the legal name of your company.
  • Is the policy active?  Make sure the policy is not expired on your COI.
  • Does it show the required coverage?  WeWork requires that you have commercial general liability insurance. This should be displayed along with the policy number and policy coverage dates in your COI.

After I have reviewed my COI, what is the next step?

Please submit your COI for verification to the WeWork Move Manager portal.

What if I don’t have insurance?

You will need to purchase commercial general liability insurance and obtain a COI from your insurance provider once purchased.  Once obtained, please submit the COI to the WeWork Move Manager portal.

I’ve been a member of WeWork for a while now.  Is this a new requirement?

Maintaining commercial general liability insurance coverage is an existing requirement under WeWork’s standard US Membership Agreement.

Does WeWork need to be included as an additional insured/certificate holder on my COI?

The COI should contain all of the pertinent information about your policy and list the following as the certificate holder:

WeWork

75 Rockefeller Plaza

Floor 10

New York, New York 10019

How do I meet WeWork’s insurance requirements as a sole proprietor or individual member who is not affiliated with a business?

Members who do not operate a business or are sole proprietors can obtain personal liability insurance through a homeowner’s or renter’s insurance policy, which can satisfy WeWork’s insurance requirements.

Additional questions?

If you have a question specifically related to insurance, please consult an insurance professional. If you are having trouble uploading your COI, please submit a support ticket via the WeWork Member Network / mobile app.