FAQs: WeWork Technology and Security

Yes, Wi-Fi and Category 6 data drops are available in all WeWork locations.

WeWork can set Members up with their own SSID if a personal Wi-Fi connection is requested.*

Yes, WeWork can host Member equipment in secured, temperature-controlled IT closets.*

Yes, our Member Technicians are available to support any Member request involving the WeWork network. Additional support is available upon request.*

WeWork’s primary and secondary circuits are fully redundant from independent carriers offering full redundancy.

Dedicated bandwidth under “Business Internet Services” (BIS) is available upon request.

Yes, Members can order their own circuits. WeWork can help install them.

WeWork provides Direct Internet Access (DIA) to Members and allows Members to install dedicated firewalls and network devices.*

Members are on a shared VLAN on both wired and wireless networks. WeWork can offer a segmented VLAN to Members who require it.*

WeWork uses AES PSK encryption standards for its wireless networks. Guest wireless access is limited and only allows for outbound internet traffic.

WeWork can accommodate most dedicated IT and Network Security equipment, provide a dedicated internet access circuit, and support multiple wireless authentication methods (i.e WPA2-Enterprise).*

Each conference room is equipped with a TV monitor and a Mersive Solstice Pod with screen sharing capabilities. Each WeWork floor has one Konftel wireless speaker phone.

Currently, standard WeWork conference rooms are not equipped with a video conferencing platform. Members with dedicated conference rooms can install video conferencing units.*

Yes, Members can reserve conference rooms through WeOS, our digital building operating system.

WeWork’s internal network is ISO27001 certified.

WeWork personnel are formally assigned and responsible for information security duties.

Yes, information security policies and procedures are in place and are formally reviewed at least annually by WeWork’s Information Security team. WeWork’s policies and procedures cover security around systems, processes, and employee practices.

WeWork integrates risk assessment activities with various processes to identify and address information security risk to Member data.

Internal developer code goes through a peer review process prior to deployment. Internal security engineers and third party security companies periodically analyze code for potential security risks. Additionally, web applications developed and operated by WeWork are protected by web application firewalls.

WeWork maintains endpoint security through provisioning, hardening, anti-virus software, and patching processes. Additionally, WeWork regularly scans network devices, systems, and endpoints for vulnerabilities.

WeWork maintains a security awareness program to address the evolving, non-technical security threats introduced by human behavior.

WeWork conducts a company-wide training on phishing, use of privileged access, and social engineering least bi-annually. Additionally, WeWork conducts a semi-annual physical awareness training for all Community team members on fire and life safety, incident response, and situational awareness.

WeWork employees go through a screening process, which includes background checks, prior to joining the company.

All WeWork locations have a 7-day a week, 24 hours a day security system and are secured by a globally adapted and managed Access Control System.

Secure card access is required to enter into building lobbies, turnstiles (when available), elevators, the exterior of common spaces, and WeWork office spaces.

WeWork uses S2 Security.

WeWork issues a dual format -37 bit 125 khz proximity card/ MiFare (WeWork Classic 1k).

Offices with over 10 people have dedicated card readers. Offices less than 10 people can have a dedicated card reader for an additional charge. Every office has dedicated lock & key hardware.

The WeWork black access card grants Members with “Global Access” unlimited access to all locations across the globe. Within their WeWork space, Members have access to all public common areas, main entry points, stairwells, and private office spaces if applicable. Additionally, the black card may be used to identify and permit Members entry to WeWork Member-only events.

If a Member loses their keycard, they should submit a Zendesk ticket to request a replacement.*

Based on lease terms and space rented, Members may be allowed to install an ACAM system.

Members can request access control reports on a reoccurring or ad hoc basis.

Yes, all WeWork public, common, and non-office spaces are recorded through CCTV, 24/7. CCTV is not actively monitored and is only viewed if there is a security incident.

If an incident occurs and footage needs to be obtained, WeWork’s Security team will do its best to provide the necessary footage to local law enforcement. If approved, Community Managers will review the footage with the primary Member or someone who has been designated by the primary Member.

Cameras are only installed in hallways, common areas, and other major access points. WeWork never installs cameras in offices or conference rooms.

Yes. Enterprise Members can install a VMS but cameras must be within the Member’s office or dedicated areas. Moreover, dedicated cameras cannot capture other WeWork Members or their workspaces. Please note, there may be a charge for this service if the cameras are using WeWork’s Internet Service Provider or IT closet space.*

All WeWork guests check into Welkio, WeWork’s guest management system. Welkio facilitates an easy-to-use guest check-in that automatically notifies hosts of guest arrival. Guests will need to provide a government ID or passport to check in.

Yes, each WeWork location has a building-specific emergency action plan. A hard copy can be found at the WeWork reception desk or on the Building Guide page of the WeWork Member Network.

WeWork locations provide backup ISP and high availability firewalls.

There are Security Officers at the building entrance and/or exit of certain locations. If a large event is being held in a Member’s space outside of typical business hours (9am- 6pm), Members can work with the Community team to coordinate Security Officers for the event.